Frequently Asked Questions

When will my order be shipped?

Orders are shipped within 1-3 business days of receipt. For international customers, international shipping is not always perfect, but orders will usually arrive within 5-15 business days of shipment. During sales and holidays we ask that you give us a bit of extra time to process and ship your orders. Please email us if you have any questions about your order.  

Do you accept international orders?

Yes, we do! We ask our international customers to be aware of the timeline for shipping internationally, as well as any rules or regulations that may apply to them. If an order is needed by a certain date,please choose the appropriate shipping option or email us.

Do you charge sales tax?

We are only required to collect a 6.5% sales tax for orders shipped within the state of Florida.

What is your return and refund policy?

Unused, unopened, and undamaged items may be returned within 7 days of the original delivery date. Once we receive the returned item, we will issue a refund back to your credit card (shipping costs are non-refundable). 

Is my transaction secure?

Yes, the security of our customer’s personal and payment information is very important to us, therefore, we take the necessary steps to ensure that every transaction made on our site is secure. We do not share your information with any other companies or third parties.

Do you offer custom work?

Please contact us with inquiries about custom orders.

Can I find your products locally?

You can find our products at various stores, please check our stockists list for more information. If you are interested in wholesaling our products, please contact us for more information.